SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glam N Hair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamnhair.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality! Thanks
It looks amazing! Thanks :-)
I love this hair so much!! I've gotten so many compliments on my hair.
I love this! I am definitely buying a different color.
Truly amazing quality.
Thank you a lot! Absolutely 5 stars!!!
This wig is beautiful and big head friendly.
This wig is so much fun! It’s beautiful and very soft! The color looked like the picture and it fit well!
"Really loved this piece! Got a lot of compliments. Good value for the price"
This wig is so nice. Shaped perfectly and got so many compliments on it! It really is amazing and so worth the money.
This is a great wig, after fluffing it out you’ll get the natural look that you want!
Best wig ever! It is very soft and light weight. Great value for the money.
The hair is fluffy, soft and super Realistic! I love it! It is definitely well worth the price.
I love the hair. It is very beautiful and has no smell.
I love this hair you can use it for cosplay to look cute for literally anything. I even bought one for my friend for her birthday.
Received within a couple of weeks, recommend this store.
I love everything about this hair! The color the softness and It’s definitely lightweight
I love this wig so so so much! I will be getting another one! It’s super soft and lasts for so long!
Very good, arrived very fast.
an excellent , worth the money!
You'll never find a Short Synthetic Hair Wig for Women with a more decent price than this one. Tried and tested for and by myself already
just got Short Synthetic Hair Wig for Women. really satisfied with the purchase
From directly out of the box I am in love with this hair!!! looks natural, almost everyone thought it was my natural hair. Good quality of hair,very very soft and pretty!
product matches the description. thank you very much.
very nice hair I love it and hard to buy the second one for my sister. The delivery is really fast.